Be Understood
What makes your business, your business? It’s the fact that you run it your way. O2 offer you the mobile solutions that mean you can continue to do things your way.
FAQs
How can I retrieve my PUK number?
PUK request, customers can get this from www.o2.co.uk/puk/landing instead of calling in to customer service.
Where can I find my bills and check my usage?
Billing query’s, customers can set themselves up on Bill Manager (again via www.o2.co.uk/billmanager) from there they can view their bills & create reports on usage.
Where can I find my WAP/GPRS/MMS settings?
WAP / GPRS / MMS settings, these can be obtained from www.o2.co.uk/services/ota4/select or from the manufacturer’ s web site. (e.g. Nokia, Sony Ericsson etc.)
What do I do if my phone or SIM card are faulty?
Faulty phone / SIM. Most problems regarding faulty phones / SIMs are quite simple to solve. There are only 3 components to check, these are; the network, the SIM & the phone. Customers can do simple checks to find out which one is at fault, firstly to check if it is a network fault they need to ask themselves if it is happening everywhere that they go, and if any other o2 users in the area are having similar problems. Network problems are generally isolated to one area as it is rare for more than one cell site to be down at any one time, also, all o2 users in that area would have the same problem. With a possible SIM / phone fault the customer can easily check which part is faulty by trying the SIM in another handset, they need to give it a wipe on a dry cloth to get rid on any static built up on the SIM first. If they are having the same problem with the SIM in another phone then it would indicate a SIM fault, or if the problem disappears then it would indicate a faulty phone, in this situation it would also be advisable to try the back in the original phone to see if simply wiping the SIM has cured the problem as static on the SIM can cause it to appear faulty.
What do I do if I can't pick up my voicemail messages?
Voicemail 901. Most issues with voicemail 901 are cured by simply turning it off & back on again. Dial 1760 to turn off & 1750 to turn back on.
When do I pay my bills ?
Payments. Customers can set up a direct monthly payment from either a credit card or bank account, saving them the time it takes to call customer service to pay their bill & without the worry of having a restriction placed on their phone for forgetting to pay.
What do I pay for international calls?
International call charges. Full lists of international call charges are available by visiting www.o2.co.uk/international/callingabroadfromtheuk/pricespaymonthly.
